Refund policy

At Fuwawa, every product is thoughtfully crafted to capture the love and joy that pets bring into our lives. Because many of our items are custom-made, we kindly ask you to review the following policy before placing an order.

Eligibility for After-Sales Service

• Requests are accepted only in cases of quality issues, such as:

  • Visible defects or damages

  • Stains or marks on the product

  • Printing errors or incorrect items received

• To qualify, please contact us within 48 hours of receiving your order at fuyooodora@gmail.com, along with clear photo evidence of the issue.

• Requests due to personal preferences (such as color, design style, or change of mind) are not eligible.

Resolution

If your request is approved, our team will arrange a suitable solution based on the actual situation. Each case is reviewed carefully to ensure fairness and customer satisfaction.

Important Notes

• All requests must be submitted within 48 hours after receiving your order.

• Please provide clear photo evidence so our team can assess and resolve the issue promptly.

At Fuwawa, we truly value your trust and aim to bring joy with every parcel you open. If there are ever concerns with your order, we will do our best to handle them with warmth and care.